Refund policy
You have 15 days from the date of receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, you may contact us at:
naltrio.contigo@gmail.com
If your return is accepted, we will send you instructions on how and where to send the package. Items returned without first requesting a return will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong product, so that we can assess the issue and resolve it.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Customized or made-to-order products
- Perishable goods
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Items marked as “Final Sale” or non-returnable
If you have any questions regarding a specific item, you may contact us at:
naltrio.contigo@gmail.com
Return Shipping Costs
Except in cases involving defective, damaged, or incorrect products, return shipping costs may be the responsibility of the customer.
Original shipping costs are non-refundable.
Exchanges
We do not offer direct product exchanges. The fastest way to obtain a different item is to request a return for the original product and place a new order.
Orders Shipped to the European Union
If the order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 calendar days for any reason and without justification.
To qualify, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging, together with proof of purchase.
Refunds
We will notify you once we have received and inspected your return to inform you whether the refund has been approved or not.
If approved, the refund will be processed automatically using the original payment method. Please note that your bank or payment provider may take several additional days to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at:
naltrio.contigo@gmail.com