Politique d’expédition
At Naltrio, we are committed to processing and delivering your orders safely and efficiently. The following conditions apply to shipments made through our online store.
Shipping Coverage
We currently offer international shipping to multiple countries and regions.
However, some products may not be available for certain destinations due to logistical, customs, or carrier restrictions.
We do not ship to P.O. Boxes or military addresses.
Delivery times may vary depending on the destination country, customs procedures, product availability, or external circumstances beyond Naltrio’s control.
Order Processing and Delivery Times
Orders are generally prepared and processed within 2 to 5 business days after payment confirmation.
Once shipped, the estimated delivery time is usually between 5 and 20 business days, depending on the destination country, product type, and order volume.
These delivery times are estimates only and may be affected by:
- Logistical delays
- Customs procedures
- Weather conditions
- Seasonal high demand
- Strikes or transportation issues
- Circumstances beyond our control
Naltrio does not guarantee exact delivery dates.
Shipping Costs
Shipping costs are automatically calculated during the checkout process before payment is completed.
For certain products, orders, or promotions, we may offer free shipping. This information will be clearly displayed on the website before checkout.
Shipping costs are non-refundable, except in cases where the order arrives damaged, defective, or incorrect.
Order Tracking
Once your order has been shipped, you will receive an email containing tracking information, whenever available.
Please note that the tracking number may take a few days to become active after shipment.
If you have not received shipping information within a reasonable period, you may contact us and include your order number at:
Delivery Address
The customer is responsible for providing a complete, accurate, and up-to-date shipping address.
Naltrio shall not be responsible for orders not delivered due to errors in the address provided by the customer.
If an order is returned due to an incorrect address, failed delivery attempts, or repeated absence of the recipient, the customer may be responsible for reshipping costs.
Customs, Taxes, and Import Duties
International orders may be subject to import taxes, customs duties, or local fees according to the laws of the destination country.
These charges are not included in the product price or shipping costs and are the sole responsibility of the customer.
Naltrio has no control over these charges and cannot predict their amount.
Delays, Losses, or Shipping Issues
If your order does not arrive within the estimated timeframe, you may contact us at:
Please include your order number.
We will review the issue and attempt to provide a solution as soon as possible.
Naltrio shall not be responsible for delays caused by circumstances beyond our control, including carrier delays, customs inspections, strikes, natural disasters, or force majeure events.
In the event of a confirmed lost shipment or the receipt of a damaged or incorrect product, we may offer a replacement or refund, as appropriate.
Receipt of the Order
The risk of loss or damage to the product transfers to the customer at the moment the order is delivered to the specified address.
If the package shows visible damage upon delivery, we recommend notifying the carrier and contacting us as soon as possible, including photographs of the packaging and the product.
Contact
For any questions or issues related to shipping, you may contact us at:
Naltrio
naltrio.contigo@gmail.com